Privacy Policy

Privacy Policy — Tour En Inde

Effective date: 15 September 2025

INDETOUR GLOBAL PRIVATE LIMITED (doing business as "Tour En Inde") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you interact with our website, contact us, or engage our B2B group-travel services.

Company / Data Controller (and, in India, "Data Fiduciary"):
INDETOUR GLOBAL PRIVATE LIMITED
1015, Tower-B, iThum, Sector-62, Noida, Gautam Buddha Nagar, Uttar Pradesh – 201309, India
Email: [email protected]
Phone: +91 98710 96042, +91 98100 25957

1) Who this policy applies to

• Visitors to our website and social pages.
• Business contacts at travel agencies / tour operators (our B2B partners).
• Group participants whose details are shared with us by an agent/organizer for custom itineraries, hotel bookings, transport, guides, and on-ground services.

2) Personal information we collect

We collect information directly from you, from your employer/agency, and automatically via our site.

Information you or your agency provide

• Identity & contact: name, business email, phone, job role, company name, billing address.
• Travel details (for group planning): dates, destinations, group size, preferences, dietary/rooming requests, and — only where necessary for arrangements — passport/visa details, nationality, date of birth.
• Special requests or assistance needs voluntarily disclosed (e.g., accessibility).
• Communications: enquiries, emails, WhatsApp messages, call notes.
• Transaction data: quotations, invoices, payment confirmations (note: we do not store full card numbers — payments are processed via secure gateways).

Automatically collected (website/app)

• Device and usage data: IP address, browser type, pages viewed, referral URLs, approximate location, timestamps.
• Cookies and similar technologies for functionality, analytics, and marketing (see "Cookies" below).

Sensitive data
We avoid collecting sensitive personal data unless essential for travel arrangements and provided by you (e.g., passport details). Where required by law, we obtain explicit consent and limit use to the stated purpose.

3) Purpose and legal bases of processing

We process personal information to:

• Deliver services: plan and operate custom group tours, hotel/transport/guide bookings, on-ground support.
• B2B relationship management: proposals, contracting, customer service, and partner enablement.
• Communications: respond to enquiries, send trip updates, service notices, and (with consent or as permitted) marketing to business contacts.
• Compliance & security: verification, fraud prevention, legal obligations, dispute handling, record keeping.
• Website operations: improve content, measure performance, debug issues.

Legal bases (where applicable)

• Contract (to deliver requested services).
• Legitimate interests (B2B operations, service improvement, security).
• Consent (marketing to individuals, certain cookies, sensitive/optional data).
• Legal obligation (tax, accounting, KYC/immigration rules where applicable).

4) Sharing and disclosures

We share data only as needed to deliver services or as required by law:

• Travel suppliers & partners: hotels (4★/5★), DMCs, chauffeurs/coaches, certified guides, airlines/rail, visa assistance, insurance providers, event venues.
• Technology & operations: secure web hosting, CRM/email platforms, form tools, analytics, payment gateways, IT/security vendors, professional advisors.
• Compliance: government authorities, regulators, law enforcement where legally required.
• Corporate: if we restructure or transfer our business, data may transfer with appropriate safeguards.

We do not sell personal information.

5) International transfers

Because we arrange travel and work with global suppliers, your information may be transferred to countries with different data protection laws. Where required, we use appropriate safeguards (e.g., standard contractual clauses) and limit access to a need-to-know basis.

6) Retention

We keep personal information only as long as necessary for the purposes above, including:

• Active B2B relationship and trip fulfilment.
• Legal/accounting retention (typically up to 7 years after the end of a financial period).
• Dispute resolution or to comply with applicable laws.

When no longer needed, we delete or securely anonymize data.

7) Your privacy rights

Depending on your location, you may have rights to:

• Access and portability of your data.
• Correction (rectification) of inaccuracies.
• Deletion (erasure), subject to legal/contractual limits.
• Restriction or objection to certain processing (e.g., marketing).
• Withdraw consent where processing relies on consent.

To exercise rights, email [email protected]. We may request verification and respond within the time required by law.

8) Cookies & similar technologies

We use cookies to operate our site, remember preferences, analyze usage, and (where applicable) support marketing/retargeting.

Types

• Essential (required for site functionality).
• Analytics (traffic/usage metrics).
• Functionality (preferences).
• Marketing (ad pixels; shown only with consent where required).

Your choices

• Use your browser settings to block/clear cookies.
• If we display a cookie banner, use it to manage preferences.

Blocking non-essential cookies may affect certain features.

9) Communications & marketing

• We send service messages (quotes, confirmations, itinerary updates, operational alerts).
• Marketing to business contacts (B2B) is limited and respects opt-out. You can unsubscribe at any time using the link in our emails or by writing to [email protected].
• If you contact us via WhatsApp or similar channels, you consent to receiving replies/updates on that channel. You may stop messages by telling us in the chat.

10) Children's privacy

Our services are provided through agencies and group organizers. We do not knowingly market to or contract directly with children. Any minor participant data shared by an organizer is used strictly to fulfil travel services.

11) Security

We implement administrative, technical, and physical safeguards appropriate to the nature of the data (role-based access, encryption in transit, least-privilege, logging). No method of transmission or storage is 100% secure; we maintain reasonable measures and review vendors for security posture.

12) Acting as a processor for agencies

For many B2B engagements, we act on instructions from an agency or corporate organizer (the "controller"). In such cases, we process participant data only to deliver the contracted services and may provide a Data Processing/Addendum (DPA) on request.

13) Third-party links and services

Our website may link to third-party sites (e.g., airlines, hotels, payment providers). Their privacy practices are governed by their own policies. Please review those policies before submitting information.

14) Grievances, questions, or requests

For privacy queries, data-subject requests, or grievances, contact:

Privacy Team — Tour En Inde
Email: [email protected]
Phone: +91 98710 96042, +91 98100 25957
Address: 1015, Tower-B, iThum, Sector-62, Noida, Gautam Buddha Nagar, Uttar Pradesh – 201309, India

(If you are in the EEA/UK or another jurisdiction with a supervisory authority, you may also have the right to lodge a complaint with your local data protection authority.)

15) Changes to this policy

We may update this Privacy Policy from time to time. The "Effective date" above reflects the latest version. Material changes will be highlighted on this page or communicated where appropriate.

Local law notes

We aim to comply with applicable data protection laws, including the EU/UK GDPR (where applicable) and India's Digital Personal Data Protection Act, 2023 (as implemented). If this Policy conflicts with a mandatory local law for your jurisdiction, we will follow the mandatory law to the extent required.