Terms and Conditions

Terms & Conditions — Tour En Inde

Effective date: 15 September 2025

Company & Contact

VTINDIA TOURS AND TRAVELS PRIVATE LIMITED (trading as “Tour En Inde”)
1015, Tower-B, iThum, Sector-62, Noida, Gautam Buddha Nagar, Uttar Pradesh 201309, India
Email: [email protected]  |  Phone: +91 98710 96042 / +91 98100 25957

Scope & Audience

These Terms apply to B2B partners (travel agencies, tour operators, corporate/MICE organizers) and, where relevant, to group participants whose services are arranged by a B2B partner. By requesting a quotation, confirming a booking, or making payment, you agree to these Terms.

Definitions

• We/Us: VTINDIA Tours and Travels Pvt. Ltd., operating as Tour En Inde.
• Partner/You: The B2B travel agency, tour operator, or group organizer contracting our services.
• Services: Ground handling for custom group travel including (as contracted) hotels, transport, guides, entrances, meals, events, and coordination.

Quotations, Pricing & Validity

• All itineraries are customized on request; no fixed departures are sold.
• Quotes are typically valid for 7–15 days unless stated otherwise and are subject to availability at the time of booking.
• Prices may vary due to supplier availability, currency fluctuation, fuel surcharges, tax changes, peak/blackout dates, or revisions requested by you.
• Unless specified, quotes exclude visas, insurance, tips, personal expenses, and any items not mentioned as “Included”.
• GST and other applicable taxes/levies (if any) are additional and payable by the Partner.

Booking, Rooming & Cut-offs

• Provisional holds (if offered) are time-bound and lapse automatically if deposit is not received by the cut-off.
• Confirmed bookings require a written go-ahead and a deposit (see Payments).
• Final rooming list, arrival/departure details, and special requests are typically due 21 days before first service (or as per quote).
• Early check-in/late check-out is subject to availability and may incur additional charges.

Payments, Invoicing & Credit

• Unless otherwise agreed in writing:
  • 30% non-refundable deposit at confirmation to secure services.
  • Balance due 21 days before first service date.
• For peak seasons, large events, or restricted-cancellation rates, 100% advance may be required.
• Payments must be received net of bank charges; all transfer fees are borne by the Partner.
• Credit terms, if any, are subject to prior approval; overdue amounts may accrue interest and lead to service suspension.
• Service vouchers, hotel confirmations, and manifests are released after receipt of due payments.

Amendments & Revisions

• Post-confirmation changes (dates, hotels, services, headcount) are subject to availability and may affect the price.
• Name changes or rooming changes close to arrival may attract supplier fees.

Cancellations & No-Shows

• Our cancellation schedule mirrors supplier terms. Typical guidance (unless the quote specifies otherwise):
  • 30+ days before arrival: forfeit of deposit and any non-refundable items.
  • 15–29 days: up to 50–75% of total trip cost.
  • 0–14 days / no-show / early departure: up to 100% of total trip cost.
• Specific hotels, coaches, venues, flights, trains, attractions, and peak-season services may carry stricter terms that prevail over the above.

Refunds

• Where a refund is approved, processing may take 10–20 business days after supplier reconciliation.
• Bank/FX fees, non-refundable components, and administrative charges are deducted.

Force Majeure & Unforeseen Events

We are not liable for failure or delay arising from events beyond our reasonable control, including but not limited to acts of God, natural disasters, epidemics/pandemics, government orders, strikes, civil disturbances, severe weather, or technical failures. Where feasible, we will assist with reasonable alternatives and re-quotations; additional costs (if any) are payable by the Partner.

Passports, Visas & Compliance

• Valid passports, visas, permits, vaccination or entry requirements are the responsibility of the Partner/participants. We can assist with guidance but cannot guarantee approvals.
• Any denial of entry, immigration delays, or documentation issues are outside our control and non-refundable.

Health, Safety & Special Assistance

• Please disclose medical, mobility, dietary, and other assistance needs during quoting; we will endeavor to accommodate through suppliers where possible.
• Participants must comply with local laws, safety instructions, and supplier policies (hotels, transport, venues, guides).
• We recommend comprehensive travel insurance arranged by the Partner/participants.

Accommodation & Rooming

• Hotel categories are as classified by the property/authority. Star ratings may vary by region.
• Standard check-in/out times apply unless otherwise confirmed in writing.
• Twin/Double/Triple room configurations depend on hotel inventory and local regulations.
• Child policies and extra-bed options are per hotel rules.

Transportation, Guides & Delays

• Vehicle types are assigned based on final group size and road conditions. Driving hours and speed limits are governed by local law.
• Multilingual guides are subject to availability; confirmed language may be substituted with a suitable alternative if unavoidable, with notice.
• Traffic, weather, and security conditions can affect timings; itinerary flow may be adjusted on-ground for safety and feasibility.

Baggage & Personal Effects

Participants are responsible for their baggage and valuables at all times. Airlines, railways, and coaches have independent baggage rules. We are not liable for loss/damage except where mandated by applicable law.

Inclusions & Exclusions

• Only items explicitly listed as “Included” in the final proposal/voucher are part of the contracted Services.
• Anything not listed—such as personal expenses, mini-bar, porterage (unless stated), tips, optional activities, room service, medical costs—is excluded.

Use of Names, Branding & Images

• On white-label programs, we respect the Partner’s brand for participant-facing materials as agreed.
• With the Partner’s consent (not to be unreasonably withheld), we may reference the Partner’s name and non-identifying trip details as a case study/portfolio. Any participant images used will follow the Partner’s guidance and applicable privacy laws.

Data Protection & Privacy

We process personal information to deliver Services and for legitimate business purposes in line with our Privacy Policy and applicable law (including the EU/UK GDPR where applicable and India’s DPDP Act, 2023, as implemented). The Partner is responsible for sharing participant data lawfully and informing participants accordingly.

Liability & Indemnity

• We act as an organizer/ground handler coordinating independent suppliers (hotels, transport, guides, venues). Each supplier is solely responsible for its services.
• To the fullest extent permitted by law, our aggregate liability for proven direct losses arising from our Services shall not exceed the total fee we receive for the affected portion of Services.
• We are not liable for indirect, incidental, special, or consequential losses, loss of profit, or reputational harm.
• The Partner shall indemnify us against claims arising from inaccurate information supplied by the Partner/participants or breaches of these Terms.

Partner Responsibilities

• Provide accurate and timely information (rooming lists, flight details, dietary needs, passport data where required).
• Obtain necessary consents from participants for sharing personal information with us and our suppliers.
• Ensure payments are made on time; unpaid services may be cancelled without liability.
• Communicate itinerary rules and local regulations to participants and ensure orderly conduct.

Complaints & Escalation

• Report any service deficiency to our on-ground team immediately so that we can attempt a real-time remedy.
• Post-tour complaints should be submitted in writing within 7 days of trip end with supporting evidence for fair assessment.

Governing Law & Dispute Resolution

These Terms are governed by the laws of India. Subject to any mandatory law to the contrary, the courts at Noida, Uttar Pradesh shall have exclusive jurisdiction. The parties shall first attempt to resolve disputes amicably and, if needed, consider mediation before litigation.

Changes to These Terms

We may update these Terms from time to time. The Effective Date above indicates the latest version. Material changes will apply to bookings made after the updated date unless otherwise required by law.

How to Contact Us

For contract, booking, or legal queries: [email protected]  |  +91 98710 96042 / +91 98100 25957